Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Orders are usually processed within 1–3 business days. Standard USA delivery typically arrives within 5–10 business days.

Do you provide tracking?

Yes. Once your order ships, tracking information will be sent to your email.

Do you ship across the United States?

Yes, we currently ship across the United States.

Can my order arrive in separate packages?

Yes. Some items may ship separately depending on warehouse availability.

Returns & Refunds

What is your return policy?

We accept eligible returns within 30 days of delivery. Items must be unused and in original packaging.

What if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery at seriotonstore@gmail.com with your order number and photos of the issue.

How long do refunds take?

Approved refunds are usually processed within 5–10 business days to the original payment method.

Orders

Can I cancel my order?

Orders may be canceled within 12 hours of purchase if processing has not started.

I entered the wrong shipping address. What should I do?

Please email us immediately at seriotonstore@gmail.com. We will do our best to update your order before shipment.

Products

Are your products safe to use?

We carefully source products designed for quality, comfort, and everyday family use. Please always follow product instructions.

Do product colors or packaging always look exactly the same?

Minor variations in packaging, colors, or design may occur depending on supplier updates.

Support

How can I contact Serioton?

Email us anytime at seriotonstore@gmail.com

How quickly do you reply?

We typically respond within 24–48 business hours, Monday through Friday.