Refund & Return Policy

Refund & Return Policy

At Serioton, we are committed to providing quality products for moms, babies, and families. If you are not fully satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

  • Be unused and in original condition

  • Be in original packaging

  • Include all accessories/manuals if applicable

  • Not fall under non-returnable categories

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened or used:

  • Personal care items

  • Baby feeding products once opened

  • Intimate or hygiene-related products

  • Clearance/final sale items

  • Gift cards

Damaged / Incorrect / Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Email: seriotonstore@gmail.com

Please include:

  • Full name

  • Order number

  • Photos of the item and packaging

  • Short description of issue

We will review and offer replacement, refund, or store credit where applicable.

Refund Processing

Once your return is received and approved, refunds are sent to your original payment method within 5–10 business days.

Return Shipping

Customers may be responsible for return shipping unless the item was damaged or incorrect.